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2.8

This complaint doesn't have to do with the product itself, but with the poor customer service I endured. Today, Saturday September 24, I went to the vans store with the intention to buy shoes.

I was approached by two sales associates who asked, in an annoyed toned, if I needed help. I kindly asked them if they could bring me my shoe size in the desired shoe. BOTH associates never returned with the shoes, YET they returned shoes to others at the store. Now, I understand that Saturday's are packed with customers, however, to be ignored not only once, but twice was very disrespectful.

Of course, I complained directly to the store, but they refused to acknowledge anything. Because of my terrible experience, I will no longer shop in stores. Vans, please fix your terrible customer service.

Thank you!

Reason of review: Poor customer service.

Location: Inglewood, California

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