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Vans - Horrible customer service

A few weeks ago i emailed them about a certain shoe and why they couldnt make bigger sizes... well i never got a answer...they have completely ignored me.
Company wrote 0 private or public responses to the review from Dec 12.
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1422283
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Vans - Great Managment Team

When I walked in. I was greeted, the Associate Xavier made sure I was given exactly what I wanted and was so nice and respectful. I was shocked at his positive attitude and energy because I did have bad previous experience at that location.
Company wrote 0 public responses to the review from Oct 15.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1382565
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Vans - 11111

This company have horrible costumer service. They don’t answer my calls
Company wrote 0 public responses to the review from Sep 19.
#1359966
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I called 4 times, on hold for 2 hours! No one ever answered! Tried online chat, after typing a long explanation of my question I was told there was no chat available. E-mailed over a week ago and never got a response! On hold again for the 5th time in 2 weeks, 30 min...
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Company wrote 0 private or public responses to the review from Sep 06.
Anonymous
Maryann

I experienced the same, on hold for hours. Out 53.00 and no sneakers

I didn't like
  • Very poor customer service
#1348307
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Vans - Won’t answer phone

Trying to find out about a return. They don’t answer the phone or emails. Won’t be buying again.
Company wrote 0 public responses to the review from Aug 30.
#1342903
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I bought a pair of Vans shoes ('Authentic'?) last spring. The shoes lasted 2 months before the sole separated from the rubber strip running around the shoe. I called the store of origin (34th St NYC) to find out how to return them. They told me I could take them back...
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Company wrote 0 public responses to the review from Aug 30.
Anonymous
Maryann

Same here out 53.00

#1342554
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My vans are late and not arriving

My order is not going through
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 28.
#1341134
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Cannot check out. System Error when promo code applied. Took a week to get said promo code after two emails to customer service. Paypal does not work. Error when tried with credit card on 3 DIFFERENT BROWSERS PLUS MOBILE. Links to shoe styles and search terms don't...
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Company wrote 0 private or public responses to the review from Aug 22.
#1336120
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Vans - My shoes are falling apart

My six month old white slip on vans are coming apart inside. And I brought them back door and they did not return them my six month old white slip on vans are coming apart inside. And I brought them back door they did not return
Company wrote 0 public responses to the review from Aug 15.
#1330767
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Contact Vans

Mailing Address:
VANS Inc
6550 Katella Ave
Cypress, California 90630
United States
Phone:
(855) 909-8267
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Vans - Falling apart

I puchased a pair of sneaker and they are falling apart i only had them a few months. I've purchased vans before and never had this issue
Company wrote 0 private or public responses to the review from Aug 14.
#1329139
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