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Vans - 11111

This company have horrible costumer service. They don’t answer my calls
#1359966
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I called 4 times, on hold for 2 hours! No one ever answered! Tried online chat, after typing a long explanation of my question I was told there was no chat available. E-mailed over a week ago and never got a response! On hold again for the 5th time in 2 weeks, 30 min...
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Anonymous
Maryann

I experienced the same, on hold for hours. Out 53.00 and no sneakers

I didn't like
  • Very poor customer service
#1348307
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Vans - Won’t answer phone

Trying to find out about a return. They don’t answer the phone or emails. Won’t be buying again.
#1342903
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I bought a pair of Vans shoes ('Authentic'?) last spring. The shoes lasted 2 months before the sole separated from the rubber strip running around the shoe. I called the store of origin (34th St NYC) to find out how to return them. They told me I could take them back...
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Anonymous
Maryann

Same here out 53.00

#1342554
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My vans are late and not arriving

My order is not going through
#1341134
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Cannot check out. System Error when promo code applied. Took a week to get said promo code after two emails to customer service. Paypal does not work. Error when tried with credit card on 3 DIFFERENT BROWSERS PLUS MOBILE. Links to shoe styles and search terms don't...
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#1336120
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Vans - My shoes are falling apart

My six month old white slip on vans are coming apart inside. And I brought them back door and they did not return them my six month old white slip on vans are coming apart inside. And I brought them back door they did not return
#1330767
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Vans - Falling apart

I puchased a pair of sneaker and they are falling apart i only had them a few months. I've purchased vans before and never had this issue
#1329139
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Contacted customer support asking a question about my order. Well it’s been 6 days and haven’t heard a peep. So save yourself the trouble of calling or emailing. You’d have better luck getting responses from a skeleton. They make good shoes. But they have TERRIBLE...
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Anonymous
Ken Douglass

I am having the same issue - I have tried multiple time to contact someone in customer service with no results, does anyone even answer the phones? or is just a ploy? seriousl...

2.0
#1324270
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Contact Vans

Mailing Address:
VANS Inc
6550 Katella Ave
Cypress, California 90630
United States
Phone:
(855) 909-8267
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Ordered a pair of shoes for my girlfriend's birthday, she had been talking about them for months. Purchased about 2 weeks before the date with 3 day shipping, a week later the order had not been updated so I called and waited on hold for 30 minutes. Girlfriend got home...
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#1319479
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