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Never order from vans.com

i am so upset with vans.com. placed an order monday’s and didn’t get anything until wednesday. tell me why is it was shipped on a wednesday, with their 3 day shipping it’s not going to arrive until monday?? customer service is no help with rectifying my dissatisfaction either. never ordering from vans.com ever again.
1.0
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Delivery Service
#1274279
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Vans - *** service

Payed 85 bucks for a pair a shoes that fell apart within 10 hours of normal wear. Store will not take them back or replace. Have to make calls, submit forms and jump through hoops of fire and still have not got a replacement or my money back......never again Vans
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1257919
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I bought two pairs of vans a week ago for a trip. I wore one pair and didn’t even take the others out of the box after trying them on in the store. I go to return them today and they say they can’t accept them because of the wear on the bottom of the sole. They sold...
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1.3
#1252020
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Poor customer service vans online.com

Ordered a pair of shoes. Waited for 3 weeks to receive them. Finally called customer service who couldn’t find my name, address, or email address in their system. The agent kept apologizing about her “slow” computer . After all that, she puts me on hold. That’s the last pair of vans I’ll ever buy!
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Location
Price Affordability
Product or Service Quality
Website
#1251937
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Vans - Shoes came unglued. Had for 3 weeks

Vans - Shoes came unglued. Had for 3 weeks
The sole came off on both pair after 3 weeks.
1.0
Details
Customer service
Location
Product or Service Quality
Value for money
Product
#1227408
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Vans - Unglued Unfair Unacceptable
Vans - Unglued Unfair Unacceptable
Vans - Unglued Unfair Unacceptable
Vans - Unglued Unfair Unacceptable
I bought my daughter a pair of Vans paid $65 for these shoes only 2 months into it the entire shoe around the rim is completely separated from the leather I don't know if it's a glue issue or a quality issue but it's just not fair and totally unacceptable. Vans please...
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2.6
Product
#1223505
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Vans - Waiting too long

Waited to long for someone to come to me and when they did they forgot about me and I left without the shoes that I wanted.
1.3
Details
Customer service
Product or Service Quality
Staff
#1221953
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Vans - Missing pair of shoes

Vans - Missing pair of shoes
Vans - Missing pair of shoes
Been on hold for45 min and counting at time of this message . We ordered shoes and clothes and we are missing the women’s UA Classic slip on . Disappointed that the shoe wasn’t shipped and to be on hold that long is ridiculous. Please call or email ASAP . 214-840-9723.. or crawford_lisa@hotmail.com.
#1215321
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Vans - No good

Vans - No good
Product stopped and 2 times used and cracked in my face.
#1213459
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Contact Vans

Mailing Address:
VANS Inc
6550 Katella Ave
Cypress, CA 90630
Phone:
(855) 909-8267
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Vans Shoes Material Horrible Quality
Vans Shoes Material Horrible Quality
I’d like to note, I’m on my 2nd pair of Vans Gilbert Crocketts after an exchange for faulty material tearing as I knelt down in these shoes. The manager exchanged my shoes for a new pair even though I’ve already worn them thankfully, but again, the material has torn on...
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1.0
#1208928
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