filters
State:
Show
City:
Show
Product:
Show
Show

Vans - Terrible customer service at two retail store locations in Maui Hawaii.

Store managers not helpful. Regarding a purchase of shoes for the kids, made in which we neglected to use our coupons called “bonus bucks.” Going back later, neither store honored them. We spoke to managers, nothing resolved. Horrible service.
#1448663
Reply to reviews
Vans came out when i was in junior high school. They were very popular. I bought a pair then and was very happy with them. They lasted for years. A few weeks ago i bought a pair in the exact same style as the ones i purchased in the 80's. I am stunned at the low...
Read more
1.6
Product
#1431467
Reply to reviews
Show

Vans - Horrible customer service

A few weeks ago i emailed them about a certain shoe and why they couldnt make bigger sizes... well i never got a answer...they have completely ignored me.
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1422283
Reply to reviews
Show

Vans in Raleigh, North Carolina - Great Managment Team

When I walked in. I was greeted, the Associate Xavier made sure I was given exactly what I wanted and was so nice and respectful. I was shocked at his positive attitude and energy because I did have bad previous experience at that location.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1382565
Reply to reviews
Show

Vans - 11111

This company have horrible costumer service. They don’t answer my calls
#1359966
Reply to reviews
I called 4 times, on hold for 2 hours! No one ever answered! Tried online chat, after typing a long explanation of my question I was told there was no chat available. E-mailed over a week ago and never got a response! On hold again for the 5th time in 2 weeks, 30 min...
Read more
Anonymous
Maryann

I experienced the same, on hold for hours. Out 53.00 and no sneakers

I didn't like
  • Very poor customer service
#1348307
Reply to reviews
Show

Vans - Won’t answer phone

Trying to find out about a return. They don’t answer the phone or emails. Won’t be buying again.
#1342903
Reply to reviews
I bought a pair of Vans shoes ('Authentic'?) last spring. The shoes lasted 2 months before the sole separated from the rubber strip running around the shoe. I called the store of origin (34th St NYC) to find out how to return them. They told me I could take them back...
Read more
Anonymous
Maryann

Same here out 53.00

#1342554
Reply to reviews
Show

My vans are late and not arriving

My order is not going through
#1341134
Reply to reviews

Contact Vans

Mailing Address:
VANS Inc
6550 Katella Ave
Cypress, California 90630
United States
Phone:
(855) 909-8267
More
Cannot check out. System Error when promo code applied. Took a week to get said promo code after two emails to customer service. Paypal does not work. Error when tried with credit card on 3 DIFFERENT BROWSERS PLUS MOBILE. Links to shoe styles and search terms don't...
Read more
#1336120
Reply to reviews