Latest review first
Vans - Terrible customer service at two retail store locations in Maui Hawaii.
Store managers not helpful. Regarding a purchase of shoes for the kids, made in which we neglected to use our coupons called “bonus bucks.” Going back later, neither store honored them. We spoke to managers, nothing resolved. Horrible service.
Vans came out when i was in junior high school. They were very popular. I bought a pair then and was very happy with them. They lasted for years. A few weeks ago i bought a pair in the exact same style as the ones i purchased in the 80's. I am stunned at the low...Read more
Vans - Horrible customer service
A few weeks ago i emailed them about a certain shoe and why they couldnt make bigger sizes... well i never got a answer...they have completely ignored me.
Vans in Raleigh, North Carolina - Great Managment Team
When I walked in. I was greeted, the Associate Xavier made sure I was given exactly what I wanted and was so nice and respectful. I was shocked at his positive attitude and energy because I did have bad previous experience at that location.
Vans - 11111
This company have horrible costumer service. They don’t answer my calls
I called 4 times, on hold for 2 hours! No one ever answered! Tried online chat, after typing a long explanation of my question I was told there was no chat available. E-mailed over a week ago and never got a response! On hold again for the 5th time in 2 weeks, 30 min...Read more
I didn't like
- Very poor customer service
Vans - Won’t answer phone
Trying to find out about a return. They don’t answer the phone or emails. Won’t be buying again.
I bought a pair of Vans shoes ('Authentic'?) last spring. The shoes lasted 2 months before the sole separated from the rubber strip running around the shoe. I called the store of origin (34th St NYC) to find out how to return them. They told me I could take them back...Read more
My vans are late and not arriving
My order is not going through
Cannot check out. System Error when promo code applied. Took a week to get said promo code after two emails to customer service. Paypal does not work. Error when tried with credit card on 3 DIFFERENT BROWSERS PLUS MOBILE. Links to shoe styles and search terms don't...Read more
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